Privacy Policy

Every guest(s) on his own behalf and on behalf of his accompanying party or his invitees of the guest(s) on signing this Terms of Residence, warrants that he has read and understood and is duly authorized to sign and bind himself, his principle, as well as each and every guest in his accompanying party including invitees (if any), to this terms and conditions of residence; and failing such authority, the signing guest(s) agrees to be personally liable to pay for the residence of guest in his accompanying party including invitees (if any) and/or for any claim or claims of whatsoever nature that may arise against the owners/operators of the Hotel/Guest House /Resort, their associates, servants, employees and/or any person connected whether directly or indirectly with the running of the Hotel/Guest House /Resort and/or fellow guests/invites which might have arisen out of harm, injury, death, or loss suffered whilst on the premises or property of the Hotel/Guest House /Resort and whether arising from an act or omission on the part of the owners/operators of the Hotel/Guest House /Resort, their associates, servants, employees and/or any person connected whether directly or indirectly with the running of the Hotel/Guest House /Resort. These terms and conditions are required to be agreed to by the Signing Guest(s) and/or his/her authority at the time of booking.

Information We Collect

We may collect the following types of information:

• • Personal Information
• • Name
• • Contact details (email, phone number, address)
• • Payment information (credit card details)
• • Identification documents (passport, ID)
• • Special requests or preferences
• • Non-Personal Information:
• • Browser type and version
• • Device information
• • IP address
• • Pages visited on our website
• • date and time of your visit

How We Use Your Information

We may use your information for the following purposes:

• To process your reservations and payments.

• To communicate with you regarding your stay.

• To personalize your experience and provide tailored services.

• To send promotional materials and updates, if you have opted in.

• To improve our website, services, and customer experience.

• To comply with legal obligations and respond to inquiries.

Information Sharing and Disclosure

We do not sell or rent your personal information to third parties. We may share your information with:

• Service Providers: Third-party vendors who assist us in providing services (e.g., payment processors, booking platforms).

• Legal Authorities: When required by law, or to protect our rights, privacy, safety, or property, or that of others.

• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that business transaction.

Data Security

We implement a variety of security measures to maintain the safety of your personal information. These include:

• Encryption of sensitive information transmitted online.

• Regular security assessments and updates.

• Restricted access to your personal information to authorized personnel only.

Your Rights

You have the right to:

• Access the personal information we hold about you.

• Request corrections to your information.

• Withdraw consent to use your information (where applicable).

• Opt-out of marketing communications.

Cookies and Tracking Technologies

Our website may use cookies and similar technologies to enhance user experience. You can manage your cookie preferences through your browser settings. For more information, please refer to our Cookie Policy.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on our website and updating the effective date. We encourage you to review this policy periodically.

Contact Us

For any questions regarding our Refund and Cancellation Policy or to make changes to your reservation, please contact us: METRORESIDENCY.COM